Rob Sartell, Utility Director

Karen L. Cousins, Administrative Assistant

Tim Crawford, Collection System Manager

Scott Wilkinson, Asset Manager, Locates and Inspections

Chris Conrad, Plant Manager                                                                                                                                                                                                                                                                                      812-948-5320

For any questions regarding sewer billing, trash and trash collection, or city water please use the numbers listed below:

Sewer Billing: 812-948-5399

Trash (Ecotech): 812-944-4018

City Water(Indiana American): 1-800-492-8373 

Meetings and Hours of Operation
  • Administrative:  Monday through Friday, 8.00 AM to 4.00PM (Excluding Holidays)
  • Supervisors & Field Crew: Monday through Thursday 7:00 AM to 5:00 PM (Excluding holidays)
  • Note: Crew is on-call 24/7, if needed after hours
  • Meetings: New Albany Sewer Board meets the second and fourth Thursday of each month at 9.00 AM in the Assembly Room (Suite 331 City-County Building) unless otherwise noted
About the New Albany Sewer Board
The New Albany Sewer Board is a 3-member body representing the citizens of New Albany and parts of the New Albany Fringe Area in matters of supervision and control of the construction acquisition, improvement operation and maintenance of sewage works.  The board holds a public meeting twice a month to receive input from the Wasterwater Utility staff, government officials, engineers and the public. The mission of the Wastewater Utility is to collect and treat sewerage and industrial wastewater with two goals in mind: protection of public health and preservation of our water quality.
Study Area for the Wastewater Collection System

The study area includes areas currently served by the New Albany wastewater collection and treatment system plus areas the City expects to be added to their system as future development occurs over the next 20 years.  The City currently serves areas within the corporate limits and some newer subdivisions northeast of the City in unincorporated Floyd County.  The City also receives wastewater from the Town of Georgetown, located west of New Albany. Information on future development was obtained from the Comprehensive Plan Year 2020 (HNTB, 1999) and from research completed by the New Albany Sewer Board regarding recent development trends in the area. Future development is anticipated to occur in the urban fringe area northeast of the current corporate limits out to the Floyd County line; in the area known as the “Rim of the Knobs” to the west-northwest of New Albany; and in the area in and surrounding the Town of Georgetown to the west of New Albany.  As these areas continue to develop, it is expected that New Albany will provide sanitary sewer service (after the necessary capacity upgrades are made).  Figure 1 (figures are grouped together in Appendix A) illustrates the existing service area and 20-year service area. For information on these topics and others: Future Situations, Population Projections (20-YEAR), Proposed Design Flows and Wasteloads, Design Wasteloads, Proposed WWTP Effluent Limits & Evaluation of Ability to Transport & Treat Flows is in Section 3 of the New Albany Comprehensive Plan YR 2020.

Amended Capacity Assurance Plan
Due to Sanitary Sewer Overflows (SSOs) occurring during wet weather events, the City of New Albany has operated its sanitary collection and treatment system under the terms of a Consent Decree with the U.S. Environmental Protection Agency (USEPA) since 1993.  The Consent Decree, in its original form and by virtue of amendment, approved and incorporated by reference a Capacity Assurance Plan (CAP), which included capital improvement projects and an I/I removal program, to reduce the risk of future SSOs in the City’s sewer system for rain events generating flows less than or equal to the CAP design storm (3.4 to 3.7inches over 27 hours). During the period of December 2007 through September 2009, the City of New Albany experienced several capacity related SSOs, including discharges on December 15, 2007; February 6, 2008; March 4, 18-19, and 27, 2008; April 4, 2008; May 3, 2008; May 8, 2009; June 16, 18, and 22, 2009; July 30, 2009; and September 24, 2009.  In accordance with Paragraph 57 of the Amended Consent Decree, the City of New Albany requested that Clark Dietz, Inc. amend the CAP to address the aforementioned SSOs.  The following sections summarize the original CAP, additional improvements completed subsequent to the CAP’s implementation, summary of rain events causing SSOs, historical rainfall data, and Overflow Abatement Program (OAP) for reducing the risk of future SSOs.
Original Capacity Assurance Plan (2001)
The original CAP utilized a “transport and treat” methodology for addressing SSOs that were caused by serious wet weather capacity and treatment issues within the sewer system.  APPENDIX A contains a system flow schematic, a map of the SSO locations identified, and a table summarizing SSOs addressed by the CAP. The plan included eleven (11) projects to increase the capacity of the collection and treatment system to transport and treat flows generated by a storm nearly equal to the 5-year 24-hour event of 3.90 inches.  The CAP utilized flow monitoring data from a January 2-3, 2000 rain event (3.4 to 3.7 inches over 27 hours) and results from a hydraulic XP-SWMM model to size the CAP improvement projects.  Table 1-I lists the original CAP improvements and their respective completion dates.
Frequently Asked Questions
Q. What is the purpose of the Sewer Board?
A. The board administers the rate, structures, the billings, environmental impacts, governmental regulations, personnel, building maintenance, and future expansions.

Q. Who do I contact if I have backup in my basement?
A. Call the office at 812-948-5320 and we will send someone out to check the main to determine whether the backup is caused by blockage from the City’s main.  Sewer personnel will not go onto private property to clear a drain.  If the blockage is determined to be on the homeowner’s property, the homeowner must call a licensed plumber.

Q. Who do I call to locate my sewer line?
A. Call – Before You Dig 811 or 1-800-382-5544 for all other utility locates.

Q. Where are the lift stations located?
A. There are 15 lift stations.

917 Mount Tabor Road

1835 State Road 111

1124 Silver Hills

1101 Slate Run Road

3117 Julian Drive

605 Camp Avenue

4139 Payne Koehler Road

2899 Mount Tabor

2802 Charlestown Rd

1235 Main Street Hill Road

1314 Adams St

1840 Scott Road

722 E 8th Street

Old Vincennes Road

700 Bald Knob Road

Q. My neighbor is discharging raw sewage on their property. Is this legal?  How do I file a complaint?
A. Call the Health Department- 812-948-4726.  The health dept will go out and inspect and fine the partied if they are not in compliance.  You may call the Wastewater office and we will send someone out to check the line.

Q. Will new sewer lines be constructed in my area?
A. Proposed improvement project areas are located throughout the City.  The existing WWTP at W. 1Oth Street and Main Street requires upgrading.  Improvements considered under this PER include lift station upgrades, new lift stations and forcemains, and gravity relief sewers.  Proposed improvements will be constructed within or adjacent to existing City right-of-way on previously disturbed ground, where possible.

Q. Is it ok to call your office for a smell?
A. Sewer smells are typically present when sewer gas escapes from the sewer and makes its way into your home or basement through the drains or a leak. There are a few potential causes: cracked drain, clogged rain vent, no drain trap and etc.  Sewer gas can be harmful to your health and may pose a fire risk.

Q. I live in the county, can I connect to City sewers?
If a sewer line is within 300 feet of a property it can connect to the City’s sewers.  The tap-in fees for residences are:  City:  $1800.00 and Fringe:  $3050.00.

Q. What is IDEM’s role with the municipal sewers?
See link:

Q. How many customers does the wastewater plant service?
We service approximately 18,000 customers throughout the City of New Albany and its unincorporated Fringe Area.

Q. What is the difference between a basin interceptor and a pump station?
A. Pumping stations are facilities including pumps and equipment for pumping fluids from one place to another. They are used for a variety of infrastructure systems, such as the supply of water to canals, the drainage of low-lying land, and the removal of sewage to processing sites. Basin Interceptors are temporary storage basin which will prevent rainwater from pushing the system beyond its capacity.

Q. Do I call your office if I have a question about my sewer bill?
A. New Albany Municipal Utilities handles the billing for the City of New Albany.

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